Contact Us

The Dotty House
1-3 Dryden Rd,
Low Fell,
Gateshead
NE9 5HP

where to find us

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Standard Delivery (UK) – £4.95 3 – 5 days
(Personalised items 7-10 days)

Greetings Cards Only (UK) – £1.85 – 3 – 5 days
Europe – £16.00
Rest of World – £25.00

Click & Collect

FREE

Only select this option if you are able to collect your goods in person from our shop in Low Fell.
1-3 Dryden Road
Low Fell
Gateshead
NE9 5HP

We will contact you when your order is ready for collection. Please bring your order confirmation email.

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How secure is shopping in the Online Shop? Is my data protected?

Our shop uses SSL 256-bit encrypted technology and we adhere to EU cookie policy outlined in our privacy policy.

What exactly happens after ordering?

We will email you an order confirmation and relevant contact information, once your order is processed.

Do I receive an invoice for my order?

Yes we are able to send you an invoice with your order.

Send us an email

This following email is to be used by customers, associates or press only. Please check your junk inbox if you have not received a response within 1 working day. All unwarranted marketing emails will be deleted. This email address should only be used for customer services.